Privacy Policy

1. About This Policy

Petralune operates a premium sedan rental service based at 12 Jalan Hang Tuah, 75300 Melaka, Malaysia. This Privacy Policy applies to information collected through our website at petraluin.info and through any direct enquiry you submit to us.

We encourage you to read this document before submitting any personal details. By using our website, you acknowledge the practices described here.

2. Information We Collect

We collect only the information that is reasonably necessary for the purpose of responding to enquiries and managing rental arrangements.

Information you provide directly

• Your name and contact details (phone number and email address)
• Any message or notes you include in a contact form submission
• Preferred rental dates or arrangement details you share with us

Information collected automatically

• Standard web server logs, including IP addresses and browser type
• Pages visited and time spent on the site, collected via analytics tools
• Cookie identifiers, as described in our Cookie Policy

3. How We Use Your Information

Information you provide is used for the following purposes:

• Responding to your enquiry and discussing rental details with you
• Confirming availability and coordinating handover arrangements
• Sending relevant service information when you have expressed interest
• Improving our website and the quality of our communications

We do not use your information for automated decision-making or profiling. We do not sell, rent, or trade your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal information on the following grounds:

• Consent — when you submit a contact form or enquiry, you are providing consent for us to respond to you using the contact details supplied.
• Legitimate interests — for analytical purposes to improve how our website functions and how we communicate with prospective clients.
• Contractual necessity — when an arrangement has been agreed upon, some information is needed to complete that arrangement.

5. Retention of Information

We retain contact enquiry data for a reasonable period sufficient to follow up on your request, typically no longer than 12 months from the date of your initial contact unless a rental arrangement has been agreed, in which case records may be kept for the duration required by applicable Malaysian law.

6. Sharing of Information

We do not share your personal information with third parties except in the following circumstances:

• Service providers who assist us in running our website and analytics (such as Google Analytics), bound by their own data protection commitments
• Where we are required to disclose information under applicable Malaysian law or a valid legal process
• With your express consent for any other purpose

7. Cookies and Tracking

Our website uses cookies to understand how visitors use our site and to measure the effectiveness of our communications. You can manage your cookie preferences at any time using the banner on our homepage. For full details, please refer to our Cookie Policy.

8. Your Rights

Subject to applicable Malaysian data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of any inaccurate data
• Request deletion of your data where it is no longer needed for the original purpose
• Withdraw consent for communications at any time

To exercise any of these rights, please contact us at [email protected] or by phone at +60 19-735 2641.

9. Data Security

We take reasonable precautions to protect your information from unauthorised access or disclosure. Our website uses HTTPS encryption, and access to enquiry data is restricted to staff with a legitimate need.

No transmission of data over the internet is fully secure. If you have concerns about submitting sensitive information online, you are welcome to contact us by phone instead.

10. Third-Party Links

Our website may contain links to external resources. Once you leave our site, this Privacy Policy no longer applies. We encourage you to review the privacy practices of any third-party website you visit.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will address it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the revised version will be posted on this page with an updated date at the top. We encourage you to review this page periodically.

13. Contact

If you have any questions about this Privacy Policy or how your information is handled, please reach out to us:

• Email: [email protected]
• Phone: +60 19-735 2641
• Address: 12 Jalan Hang Tuah, 75300 Melaka, Malaysia